Grievance Redressal
- Last updated:
- 1 October 2026
- Policy version:
- 2026-10-01
- Effective:
- 1 October 2026
1. How to raise a grievance
You can raise a grievance about privacy and personal data, your account, billing, security or any other matter:
- In the app (recommended): sign in and open Settings → Privacy & data → Raise a grievance. You can follow its status there.
- By email: [email protected], with your name, registered email, business name and a description.
- By post: [LEGAL ENTITY NAME], [REGISTERED ADDRESS].
2. Grievance Officer
[GRIEVANCE OFFICER] · [email protected]
3. What happens next
We acknowledge every grievance, may ask you for information to verify your identity or understand the issue, and tell you the outcome. Where a specific response time is prescribed by applicable law, we follow it. Privacy grievances can be escalated as described in our DPDP notice.
4. Other contacts
- Privacy and data requests: [email protected]
- Security vulnerabilities: [email protected]
- Legal notices: [email protected]